Refund and Return Policy

Effective Date: March 7, 2025
At Purenovas.xyz, we strive to provide high-quality tech products and accessories. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the following guidelines carefully.

1. Eligibility for Returns & Refunds

We accept returns and issue refunds under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be made within 30 days from the date of delivery.
  • Proof of purchase (order confirmation or receipt) is required.
  • Certain products (such as software, digital downloads, and gift cards) are non-refundable.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us – Email us at info@purenovas.xyz with your order number and reason for return.
  2. Approval & Instructions – If eligible, we will provide return shipping instructions.
  3. Ship the Item – Pack the product securely and ship it to our return address.
  4. Inspection & Refund Processing – Once received and inspected, we will process your refund or exchange.

🔹 Return Address:
📍 3226 Hilltop Haven Drive, Newark, New Jersey

3. Refund Processing

Once we receive and inspect the returned item:

  • Approved Refunds – The refund will be processed within 5-7 business days to your original payment method.
  • Partial Refunds – If the item is damaged, missing parts, or not in its original condition, only a partial refund may be issued.
  • Non-Refundable Items – Items marked as final sale, digital downloads, and customized products are non-refundable.

4. Return Shipping Costs

  • If the return is due to our error (wrong item, defective product, or damaged upon arrival), we will cover the return shipping cost.
  • If returning for personal reasons (change of mind, wrong size, or no longer needed), the customer is responsible for return shipping fees.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@purenovas.xyz.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or credit card statement.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still haven’t received it, contact us at info@purenovas.xyz.

7. Exceptions & Special Cases

  • Damaged or Defective Items: If you receive a damaged product, report it within 48 hours of delivery for a replacement or refund.
  • Order Cancellations: Orders can be canceled within 12 hours of purchase for a full refund. After this period, the order may have been processed and shipped.

8. Contact Information

If you have any questions about our Refund and Return Policy, please contact us:

📍 Address: 3226 Hilltop Haven Drive, Newark, New Jersey
📞 Phone: 973-828-8560
📧 Email: info@purenovas.xyz
🌐 Website: https://purenovas.xyz/