Sales Policy

Effective Date: March 7, 2025
At Purenovas.xyz, we are committed to providing a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions regarding purchases, pricing, payment, shipping, and other related matters. By making a purchase on our website https://purenovas.xyz/, you agree to comply with this policy.

1. Product Availability & Pricing

  • All products listed on Purenovas.xyz are subject to availability. If an item is out of stock after your purchase, we will notify you and offer a refund or an alternative product.
  • We strive to ensure accurate pricing, but in the event of a pricing error, we reserve the right to cancel or adjust the order.
  • Prices are displayed in U.S. dollars (USD) and may change without prior notice.
  • Sales promotions, discounts, and offers are subject to expiration dates and specific terms.

2. Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Other digital payment methods as available

🔹 Payment Security: All transactions are encrypted and processed securely. We do not store or have access to your payment details.

3. Order Processing & Confirmation

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays).
  • Once an order is placed, you will receive a confirmation email with order details.
  • If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us.

4. Shipping & Delivery

  • We offer standard and expedited shipping within the United States.
  • Shipping times vary depending on location and selected shipping method:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 1-3 business days
  • Tracking information will be provided via email once your order ships.
  • Shipping costs are calculated at checkout based on order weight and destination.

🔹 Note: Delivery delays due to unforeseen circumstances (weather, carrier issues, etc.) are beyond our control.

5. Sales Tax & Additional Charges

  • Sales tax is applied where required by law and calculated during checkout.
  • Customers are responsible for any customs duties or import taxes if shipping outside the U.S.

6. Cancellations & Modifications

  • Orders can be canceled or modified within 12 hours of purchase.
  • After 12 hours, the order may have already been processed and shipped.
  • To request a cancellation or modification, contact us at info@purenovas.xyz.

7. Returns & Refunds

We offer a 30-day return policy for eligible products. Please review our Refund and Return Policy for detailed information.

8. Warranty & Product Support

  • Some products may come with a manufacturer’s warranty. Please check product descriptions or contact us for details.
  • If you encounter any issues with your purchase, our customer support team is available to assist.

9. Fraud Prevention & Order Verification

  • We reserve the right to cancel any order suspected of fraud or unauthorized use of payment information.
  • If verification is required, we may request additional information before processing your order.

10. Contact Information

If you have any questions about our Sales Policy, please contact us:

📍 Address: 3226 Hilltop Haven Drive, Newark, New Jersey
📞 Phone: 973-828-8560
📧 Email: info@purenovas.xyz
🌐 Website: https://purenovas.xyz/